Spa Policies

•ARRIVAL TIME

Please aim to arrive 10 minutes before your scheduled appointment time. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you may still be charged the full cost of the service.

•CHANGING YOUR APPOINTMENT

24 hours’ notice is required to reschedule or cancel a booked appointment, except in cases of contagious illness as described below.

•SICKNESS OR FAMILY EMERGENCY

If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. There is no penalty or timeframe required in this case, for your safety and that of other clients.

•MINORS

Minors must be accompanied by a parent or legal guardian in order to receive a service.